Terms of service
GENERAL TERMS AND CONDITIONS Sharon’s Beauty Plaza
E-mail: Info@sharonsbeautyplaza.com
Website: www.sharonsbeautyplaza.com
Definitions
1. Sharon’s Beauty Plaza : Sharon’s Beauty Plaza B.V., established in Frederik van Blankenheimstraat 29, 7415VS, Deventer, The Netherlands, Chamber of Commerce no. 96946237.
2. Customer: the party which Sharon’s Beauty Plaza has entered into an agreement with.
3. Parties: Sharon’s Beauty Plaza and customer together.
4. Consumer: a customer who is an individual acting for private purposes.
Applicability
1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Sharon’s Beauty Plaza .
2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.
4. Dutch laws apply to every agreement between Sharon’s Beauty Plaza and the customer.
Offers and quotations
1. Offers and quotations from Sharon’s Beauty Plaza are without engagement, unless expressly stated otherwise.
2. An offer or quotation is valid for a maximum period of 2 weeks from its date, unless another acceptance period is stated in the offer or quotation.
3. If the customer does not accept an offer or quotation within the applicable time frame, the offer or quotation will lapse.
4. Offers and quotations do not apply to repeated orders, unless the parties have agreed upon this explicitly and in writing.
5. If an offer is valid for a limited time or subject to specific conditions, this will be clearly stated in the offer details.
6. Sharon’s Beauty Plaza provides accurate and complete descriptions of all products, services, and digital content offered. We aim to ensure that each description is detailed enough to allow customers to make an informed decision. Product photos are intended to reflect the actual item as closely as possible. However, please note that slight variations in color may occur due to screen settings or lighting.
7. Every offer includes the necessary information to help the customer clearly understand their rights and obligations upon accepting the offer.
Acceptance
1. Upon acceptance of a quotation or offer without engagement, Sharon’s Beauty Plaza reserves the right to withdraw the quotation or offer within 3 days after receipt of the acceptance, without any obligations towards the customer.
2. Verbal acceptance of the customer only commits Sharon’s Beauty Plaza after the customer has confirmed this in writing (or electronically).
3. The agreement between the customer and Sharon’s Beauty Plaza is established once the customer accepts the offer and complies with the stated conditions, unless otherwise specified.
4. If the customer places an order electronically, Sharon’s Beauty Plaza will confirm receipt of the order without delay via email. Until this confirmation has been sent, the customer has the right to cancel the agreement.
5. For electronically concluded agreements, Sharon’s Beauty Plaza uses appropriate technical and organizational measures to ensure secure data transmission and a safe online shopping environment. If payment is made electronically, the necessary security protocols will be followed.
6. Sharon’s Beauty Plaza reserves the right to verify, within legal limits, whether the customer is able to meet their payment obligations, and to review any relevant factors for responsibly entering into a distance agreement. If there are valid reasons to decline the order, Sharon’s Beauty Plaza may refuse it with justification or apply additional conditions to its fulfillment.
Prices
1. All prices used by Sharon’s Beauty Plaza are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
2. Sharon’s Beauty Plaza is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
3. The parties agree on a total price for a service provided by Sharon’s Beauty Plaza . This is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.
4. Sharon’s Beauty Plaza is entitled to deviate up to 10% of the target price.
5. If the target price exceeds 10%, Sharon’s Beauty Plaza must let the customer know in due time why a higher price is justified.
6. If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price by 10%.
7. Sharon’s Beauty Plaza has the right to adjust prices annually.
8. Sharon’s Beauty Plaza will communicate price adjustments to the customer prior to the moment the price increase becomes effective.
9. The consumer has the right to terminate the contract with Sharon’s Beauty Plaza if he does not agree with the price increase.
Payments and payment term
Products are immediately paid for in the store.
Payments and payment term
1. Products are immediately paid for unless agreed otherwise in writing by both parts.
2. Sharon’s Beauty Plaza may, at the conclusion of the agreement, require a down payment of up to 70% of the agreed amount.
3. The customer must pay invoices of Sharon’s Beauty Plaza within 14 days after the start of the reflection period, unless parties have made other agreements about this or if the invoice has a different payment term.
4. Unless otherwise stated in the agreement or additional terms, all payments must be made by the consumer within 14 days after the start of the reflection period.
5. If no reflection period applies, payment must be made within 14 days of concluding the agreement. For services, this period starts the day after the consumer receives confirmation of the agreement.
6. Advance payments may be required to begin production of custom products, and this will be communicated clearly during the order process.
7. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without Sharon’s Beauty Plaza having to send the customer a reminder or to put him in default.
8. If the consumer fails to meet their payment obligations on time, Sharon’s Beauty Plaza will first send a payment reminder and allow a grace period of 14 days to settle the outstanding amount. If payment is still not received, statutory interest will be charged on the overdue sum, and Sharon’s Beauty Plaza reserves the right to charge reasonable collection fees, up to the legal limits:
•15% on the first €2,500
•10% on the next €2,500
•5% on the next €5,000
With a minimum fee of €40. Sharon’s Beauty Plaza may, at its discretion, choose to apply lower fees in the consumer’s favor.
9. Sharon’s Beauty Plaza works with third-party payment service providers to offer secure and convenient checkout options. During the checkout process, your personal data—such as your contact and order details—may be transferred to the selected payment provider in order to process your transaction. These providers handle your data in accordance with their own privacy policies and applicable data protection laws.
10. Please note that some brands or products may be excluded from specific payment options. In such cases, availability of the chosen payment method will be clearly indicated before you complete your purchase.
11. We reserve the right to cancel or decline an order if:
•A product is unavailable
•The payment provider does not approve the transaction
•We have reason to believe the order cannot be fulfilled reliably or securely
In these cases, we may first consult with our suppliers if necessary.
12. Sharon’s Beauty Plaza reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.
Consequences of late payment
1. If the customer does not pay within the agreed term, Sharon’s Beauty Plaza is entitled to charge an interest per month for non-commercial transactions and an interest per month for commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Sharon’s Beauty Plaza .
3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
4. If the customer does not pay on time, Sharon’s Beauty Plaza may suspend its obligations until the customer has met his payment obligation.
5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Sharon’s Beauty Plaza on the customer are immediately due and payable.
6. If the customer refuses to cooperate with the performance of the agreement by Sharon’s Beauty Plaza , he is still obliged to pay the agreed price to Sharon’s Beauty Plaza .
Right of recovery of goods
1. As soon as the customer is in default, Sharon’s Beauty Plaza is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
2. Sharon’s Beauty Plaza invokes the right of recovery by means of a written or electronic announcement.
3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to Sharon’s Beauty Plaza , unless the parties agree to make other arrangements about this.
4. The costs for the collection or return of the products are at the expense of the customer.
Right of withdrawal (for consumers)
1. A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:
● the product has not been used, and is returned in its original condition and packaging.
● it is not a product that can spoil quickly, like food or flowers
● the product is not specially tailored for the consumer or adapted to its special needs (customized wigs, custom wigs)
● it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
● the seal is still intact — except in the case of wigs, where the seal may be broken, but all original items must be returned in full and in their original condition.
● the service does not concern accommodation, travel, restaurant business, transport, catering assignment or form of leisure activity
● the product is not a separate magazine or a loose newspaper
● the purchase does not concern an (assignment to) urgent repair
● it does not concern a service that is fully performed with the consent of the customer within the 14 calendar days right of withdrawel period and the consumer has not renounced his right of withdrawal
2. The cooling-off period of 14 days as referred to in paragraph 1 commences:
● on the day after the consumer, or a third-party designated in advance by the consumer (who is not the carrier)has received the last product or part of 1 order
● if the delivery consists of several shipments, as soon as the consumer or a third-party designated in advance,has received the last product or the last part of the final shipment
● as soon as the consumer has purchased a service for the first time
● as soon as the consumer has confirmed the purchase of digital content via the internet
3. The consumer can notify his right of withdrawal via Info@sharonsbeautyplaza.com, if desired by following the withdrawal instructions that that can be found via the website of Sharon’s Beauty Plaza , https://www.sharonsbeautyplaza.com/policy-terms-conditions
4. The consumer is obliged to return the product to Sharon’s Beauty Plaza within 14 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse.
5. Sharon’s Beauty Plaza is not responsible for return shipments lost in transit. Sharon’s Beauty Plaza strongly recommends using a return method with Track & Trace and proof of postage.
6. The customer is responsible for correctly and timely exercising their right of withdrawal. This includes providing proof that the return was initiated within the 14-day reflection period, for example by supplying a return tracking number or confirmation of dispatch.
7. Due to hygiene considerations, Sharon’s Beauty Plaza reserves the right to refuse returns if items show signs of wear, damage, or missing components.
8. Sharon’s Beauty Plaza relies on third-party postal and courier services for delivery and, as such, cannot guarantee specific delivery dates. If the customer needs their order urgently, they should contact Sharon’s Beauty Plaza before placing their order to explore possible pickup or express delivery options. Delays caused by the postal service are beyond Sharon’s Beauty Plaza control. Orders that arrive later than anticipated cannot be canceled or returned on that basis.
Handling during the reflection period
1. During the 14-day reflection period, the customer is expected to treat the product and its packaging with care. Products may be unpacked and inspected only to the extent necessary to determine their nature, features, and proper function—similar to how one might handle the item in a physical store.
2. The customer is responsible for any loss in value resulting from handling the product beyond what is considered reasonable as described above.
Exclusion of right of withdrawal
1. Certain products offered by Sharon’s Beauty Plaza are excluded from the right of withdrawal, in accordance with Article 6:230p of the Dutch Civil Code.
2. Wigs that have been modified at the request of the customer—such as cutting the lace, sewing in an elastic band, or any other adjustments—are considered custom-made and cannot be returned.
3. To be eligible for return, the wig must be in its original, unworn condition:
● The lace must be uncut and unaltered
● The hair must not have been styled, washed, or heat-treated
● All original packaging and included items (e.g. tags, wig cap, storage bag) must be returned
4. All returned items are carefully inspected upon receipt. If there are visible signs of wear or damage, the return may be refused. In minor cases, a €50 restocking and cleaning fee may be deducted from the refund amount.
5. Customers are required to use the provided wig cap when trying on wigs to maintain hygiene standards. Failure to do so may result in the return being declined.
Return process and refunds
1. To initiate a return, customers are required to send a short video of the product showing its condition. Once this has been reviewed and approved by Sharon’s Beauty Plaza, the return address will be provided. Customers will be notified once the returned item has been received and inspected.
2. Refunds will be issued using the same payment method used for the original purchase, unless a different method is explicitly agreed upon with the customer. Please note that in the case of cancellations or approved returns, non-refundable third-party processing fees (e.g. Klarna, PayPal, credit card providers) may be deducted from the total refund amount. These are transaction fees incurred at checkout and are not retained by Sharon’s Beauty Plaza.
In-person purchases and exclusion of withdrawal
1. Wigs purchased during a fitting appointment or at a Sharon’s Beauty Plaza pop-up location are not eligible for return. These items are considered customised and hygiene-sensitive, as they may have been adjusted to the customer’s specifications or exposed to conditions that prevent resale in original condition. Because of this, the right of withdrawal does not apply to purchases made in person. All in-person wig sales are final.
Exclusions due to customer-related damage or improper care
1. The right of withdrawal does not apply in cases where the wig has been damaged due to the customer’s own actions. This includes, but is not limited to:
•Dyeing or chemically altering the hair
•Cutting, tearing, or otherwise damaging the lace
•Heat damage or physical wear caused by careless or negligent handling
Sharon’s Beauty Plaza is not responsible for damage resulting from such actions.
2. If the quality or condition of the wig deteriorates because the provided care instructions were not followed, this may result in exclusion from return eligibility and no refund will be issued.
Reimbursement of delivery costs
If the purchase costs and any other costs (such as delivery costs) are eligible for reimbursement according to the law, Sharon’s Beauty Plaza will refund these costs to the consumer within 14 days of receipt of the timely appeal to the right of withdrawal, provided that the consumer has returned the product to Sharon’s Beauty Plaza in time.
Reimbursement of return costs
1. If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order (return shipping) is the responsibility of the consumer.
2. If the consumer receives an incorrect or faulty item, they must contact Sharon’s Beauty Plaza within 3 days of delivery at info@sharonsbeautyplaza.com. In such cases, Sharon’s Beauty Plaza will cover the return shipping costs for the affected item(s). This applies whether the return involves the full order or only part of it.
Suspension of obligations by the customer
The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.
Right of retention
1. Sharon’s Beauty Plaza can appeal to his right of retention of title and in that case retain the products sold by Sharon’s Beauty Plaza to the customer until the customer has paid all outstanding invoices with regard to Sharon’s Beauty Plaza , unless the customer has provided sufficient security for these payments.
2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Sharon’s Beauty Plaza .
3. Sharon’s Beauty Plaza is never liable for any damage that the customer may suffer as a result of using his right of retention of title.
Settlement
The customer waives his right to settle any debt to Sharon’s Beauty Plaza with any claim on Sharon’s Beauty Plaza.
Retention of title
1. Sharon’s Beauty Plaza remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to Sharon’s Beauty Plaza under whatever agreement with Sharon’s Beauty Plaza including of claims regarding the shortcomings in the performance.
2. Until then, Sharon’s Beauty Plaza can invoke its retention of title and take back the goods.
3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
4. If Sharon’s Beauty Plaza invokes its retention of title, the agreement will be dissolved and Sharon’s Beauty Plaza has the right to claim compensation, lost profits and interest.
Delivery
1. Delivery takes place while stocks last.
2. Delivery of products ordered takes place at the address indicated by the customer.
3. If the agreed price is not paid on time, Sharon’s Beauty Plaza has the right to suspend its obligations until the agreed price is fully paid.
4. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by Sharon’s Beauty Plaza .
Delivery period
1. Any delivery period specified by Sharon’s Beauty Plaza is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
2. The delivery period starts after the customer has signed the agreement to Sharon’s Beauty Plaza and is confirmed in writing or electronically by Sharon’s Beauty Plaza to the customer.
3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless Sharon’s Beauty Plaza cannot deliver within 14 days after the customer has urged him to do so in writing or if the parties have agreed upon otherwise.
Actual delivery
1. The customer must ensure that the actual delivery of the products ordered by him can take place in time.
2. Sharon’s Beauty Plaza bears the risk of damage or loss of goods during shipment until the moment the order is delivered to the customer or to a person previously designated by the customer.
3. In the rare event that a parcel goes missing in transit, we will initiate an investigation with the relevant shipping provider. Please allow time for this process before a resolution or replacement can be offered.
Transport costs
Transport costs are paid by the customer, unless the parties have agreed upon otherwise.
Packaging and shipping
1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Sharon’s Beauty Plaza may not be held liable for any damage.
2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Sharon’s Beauty Plaza , failing which Sharon’s Beauty Plaza cannot be held liable for any damage.
Warranty conditions- Human Hair Wigs
1. To maintain the best quality and longevity of our wigs, we strongly recommend using the tested and approved care products available in our webshop. The lifespan and performance of your wig are also dependent on following the care instructions provided with your purchase.
2. Wigs from Sharon’s Beauty Plaza made with 100% human hair, can last 1 to 3 years with proper care and responsible handling. Please note that normal wear and tear is not covered by warranty.
3. The lace frontal is a delicate component that may require replacement over time. This depends on how frequently and intensively the wig is worn. While some clients may wear their wig for over a year without needing a lace replacement, others may experience earlier wear due to factors like styling, brushing, or daily removal. Lace frontals are hand-tied and treated for a natural look, including bleached knots. Over time, it’s normal for lace to thin or for knots to loosen, especially with frequent manipulation. Rough brushing, scratching, or heat styling can accelerate this process.
4. If the customers lace frontal requires replacement, Sharon’s Beauty Plaza can assist in ordering a new one from our manufacturer. The cost of the new lace and its installation is the customer’s responsibility and depends on the specific length, color, and density of their wig. They may book an online consultation for a quote and further support.
Warranty conditions - Synthetic Hair
1. Sharon’s Beauty Plaza does not provide a warranty on synthetic hair wigs. Synthetic fibers are more delicate than human hair and may become less soft or more frizzy over time due to normal friction—especially at the nape and ends. This is a known and expected characteristic of synthetic materials and is not considered a defect.
2. The typical lifespan of a synthetic wig ranges from 1 to 6 months, depending on how often it is worn and how well it is cared for. Proper storage, minimal heat exposure, and the use of appropriate products can help extend its wear.
Insurance
1. The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water damage as well as theft:
● goods delivered that are necessary for the execution of the underlying agreement
● goods being property of Sharon’s Beauty Plaza that are present at the premises of the customer
● goods that have been delivered under retention of title
2. At the first request of Sharon’s Beauty Plaza , the customer provides the policy for these insurances for inspection.
Storage
1. If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the customer.
2. Any extra costs as a result of premature or late purchase of products are entirely at the customer's expense.
Assembly / Installation
Although Sharon’s Beauty Plaza strives to carry out all assembly and/or installation work as well as possible, it does not bear any responsibility for this, except in case of intent or gross negligence.
Guarantee
1. When parties have entered into an agreement with services included, these services only contain best-effort obligations for Sharon’s Beauty Plaza , not obligations of results.
2. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material.
3. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
4. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.
Performance of the agreement
1. Sharon’s Beauty Plaza executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
2. Sharon’s Beauty Plaza has the right to have the agreed services (partially) performed by third parties.
3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.
4. It is the responsibility of the customer that Sharon’s Beauty Plaza can start the implementation of the agreement on time.
5. If the customer has not ensured that Sharon’s Beauty Plaza can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.
Duty to inform by the customer
1. The customer shall make available to Sharon’s Beauty Plaza all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
2. The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
3. If and insofar as the customer requests this, Sharon’s Beauty Plaza will return the relevant documents.
4. If the customer does not timely and properly provides the information, data or documents reasonably required by Sharon’s Beauty Plaza and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.
Duration of the service agreement
1. The agreement between Sharon’s Beauty Plaza (“SBP”) and the customer shall have a fixed duration of six (6) months, unless otherwise expressly agreed in writing or dictated by the nature of the specific service provided.
2. For business customers, upon expiration of the initial fixed term, the agreement shall automatically renew as an indefinite (open-ended) contract unless terminated in writing by either party with due observance of a two (2) months’ notice period. Notice of termination must be given before the end of the fixed term to prevent automatic renewal
3. For consumer customers, since services and products are provided as one-time or two-time transactions, no automatic renewal applies, and the agreement will end upon completion of the agreed service or delivery of the product.
4. Where a deadline for completion of specific activities has been agreed, such deadline shall not be considered a strict deadline unless explicitly stated otherwise in writing. If the deadline is exceeded, the customer shall provide Sharon’s Beauty Plaza with written notice granting a reasonable additional period to fulfill the obligations. Should Sharon’s Beauty Plaza fail to meet this extended term, the customer may either terminate the agreement in writing or seek damages in accordance with applicable law.
5. If the agreement is concluded remotely or off-premises with a consumer, the customer has the right to withdraw from the agreement within fourteen (14) calendar days without giving any reason, in accordance with applicable consumer protection laws.
Intellectual property
1. Sharon’s Beauty Plaza retains all intellectual property rights (including copyright, patent rights, trademark rights, design and design rights, etc.) on all designs, drawings, writings, data carriers or other information, quotations, images, sketches, models, scale models, etc., unless parties have agreed otherwise in writing.
2. The customer may not copy or have copied the intellectual property rights without prior written permission from Sharon’s Beauty Plaza , nor show them to third parties and / or make them available or use them in any other way.
3. All content, visuals, product designs, branding elements, and website materials found on Sharon’s Beauty Plaza’s platforms — including but not limited to logos, layouts, graphics, text, photos, videos, product descriptions, packaging concepts, and overall brand identity — are the exclusive intellectual property of Sharon’s Beauty Plaza and are protected by Dutch and international copyright, trademark, and design laws.
4. The reproduction, duplication, modification, distribution, public display, or commercial use of any material from Sharon’s Beauty Plaza — whether in part or in whole — is strictly prohibited without prior written consent, regardless of whether the individual is a customer or third party.
Confidentiality & Privacy
1. The client keeps any information he receives (in whatever form) from Sharon’s Beauty Plaza confidential.
2. The same applies to all other information concerning Sharon’s Beauty Plaza of which he knows or can reasonably suspect that it is secret or confidential, or of which it can expect that its disclosure may cause damage to Sharon’s Beauty Plaza .
3. The customer takes all necessary measures to ensure that he keeps the information referred to in paragraphs 1 and 2 secret.
4. The obligation of secrecy described in this article does not apply to information:
● which was already made public before the customer heard this information or which later became public without being the result of a violation of the customer's duty to confidentiality
● which is made public by the customer due to a legal obligation
5. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after the end thereof.
6. Sharon’s Beauty Plaza is committed to protecting the privacy and personal data of its customers. All personal information provided by the customer — such as name, contact details, delivery address, and order history — is treated as strictly confidential and handled in accordance with the General Data Protection Regulation (GDPR) and the Dutch Algemene Verordening Gegevensbescherming (AVG).
7. Personal data is collected and processed exclusively for purposes directly related to the service provided, including:
● Processing and delivering orders
● Providing customer service and support
● Managing user accounts and preferences
● Complying with legal and administrative obligations
8. Sharon’s Beauty Plaza shares personal data only with relevant third parties (such as payment processors, shipping carriers, and IT service providers) when necessary to complete the purchase or deliver services. These third parties are contractually obliged to process data securely and lawfully, and only for the agreed purpose.
9. Under no circumstances will Sharon’s Beauty Plaza sell, rent, or disclose personal data to third parties for marketing or unrelated purposes without the customer’s explicit written consent.
10. If Sharon’s Beauty Plaza wishes to use personal data for any other purpose not listed above, the customer will be contacted in advance and written permission will be requested before proceeding. For more detailed information, customers may refer to the full Privacy Policy available on the website.
Penalties
1. If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf of Sharon’s Beauty Plaza an immediately due and payable fine of € 1.000 if the customer is a consumer and € 5.000 if the customer is a company, for each violation and in addition an amount of 5% of the aforementioned amount for each day that this violation continues.
2. No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.
3. The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of Sharon’s Beauty Plaza including its right to claim compensation in addition to the fine.
Indemnity
The customer indemnifies Sharon’s Beauty Plaza against all third-party claims that are related to the products and/or services supplied by Sharon’s Beauty Plaza .
Complaints
1. The customer must examine a product or service provided by Sharon’s Beauty Plaza as soon as possible for possible shortcomings.
2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Sharon’s Beauty Plaza of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
3. Consumers must inform Sharon’s Beauty Plaza of this within two months after detection of the shortcomings.
4. The customer gives a detailed description as possible of the shortcomings, so that Sharon’s Beauty Plaza is able to respond adequately.
5. The customer must demonstrate that the complaint relates to an agreement between the parties.
6. If a complaint relates to ongoing work, this can in any case not lead to Sharon’s Beauty Plaza being forced to perform other work than has been agreed.
7. Sharon’s Beauty Plaza maintains a clear and accessible complaints procedure and handles all customer concerns in accordance with this process. Complaints related to the performance of an agreement or the quality of a product or service must be submitted by email to info@sharonsbeautyplaza.com as soon as reasonably possible after the issue has been discovered. The complaint must be described clearly and completely, including relevant order details and photos or videos if applicable.
8. Sharon’s Beauty Plaza will respond to the submitted complaint within 5 calendar days of receipt. If a complaint requires more time to investigate or resolve, the customer will receive an acknowledgment within 14 days, along with an indication of when a more detailed reply can be expected
9. Customers are expected to give Sharon’s Beauty Plaza a minimum of 4 weeks to investigate and resolve the complaint through mutual consultation. If no satisfactory resolution is reached within this period, the customer may escalate the complaint to an appropriate dispute resolution body, in accordance with Dutch consumer law.
Disputes
- Dutch law exclusively governs all agreements between Sharon’s Beauty Plaza and the consumer to which these general terms and conditions apply.
Giving notice
1. The customer must provide any notice of default to Sharon’s Beauty Plaza in writing.
2. It is the responsibility of the customer that a notice of default actually reaches Sharon’s Beauty Plaza (in time).
Joint and several Client liabilities
If Sharon’s Beauty Plaza enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Sharon’s Beauty Plaza under that agreement.
Liability of Sharon’s Beauty Plaza
1. Sharon’s Beauty Plaza is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
2. If Sharon’s Beauty Plaza is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
3. Sharon’s Beauty Plaza is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
4. If Sharon’s Beauty Plaza is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.
Expiry period
Every right of the customer to compensation from Sharon’s Beauty Plaza shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 Dutch Civil Code.
Dissolution
1. The customer has the right to dissolve the agreement if Sharon’s Beauty Plaza imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
2. If the fulfillment of the obligations by Sharon’s Beauty Plaza is not permanent or temporarily impossible, dissolution can only take place after Sharon’s Beauty Plaza is in default.
3. Sharon’s Beauty Plaza has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Sharon’s Beauty Plaza good grounds to fear that the customer will not be able to fulfill his obligations properly.
Force majeure
1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Sharon’s Beauty Plaza in the fulfillment of any obligation to the customer cannot be attributed to Sharon’s Beauty Plaza in any situation independent of the will of Sharon’s Beauty Plaza , when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Sharon’s Beauty Plaza .
2. The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
3. If a situation of force majeure arises as a result of which Sharon’s Beauty Plaza cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Sharon’s Beauty Plaza can comply with it.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
5. Sharon’s Beauty Plaza does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.
Modification of the agreement
If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.
Changes in the general terms and conditions
1. Sharon’s Beauty Plaza is entitled to amend or supplement these general terms and conditions.
2. Changes of minor importance can be made at any time.
3. Major changes in content will be discussed by Sharon’s Beauty Plaza with the customer in advance as much as possible.
4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.
Transfer of rights
1. The customer cannot transfer its rights deferring from an agreement with Sharon’s Beauty Plaza to third parties without the prior written consent of Sharon’s Beauty Plaza .
2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.
Consequences of nullity or annullability
1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Sharon’s Beauty Plaza had in mind when drafting the conditions on that issue.
Applicable law and competent court
1. Dutch law is exclusively applicable to all agreements between the parties.
2. The Dutch court in the district where Sharon’s Beauty Plaza is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.
Attribution
These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/nl/nl).
Drawn up on 09 juli 2025.